Frequently Asked Questions

Which payment methods do you currently accept?
We currently accept Visa, Visa Electron, MasterCard, Maestro, Delta, Switch and Solo.
Can I pay cash on delivery?
Unfortunately, goods must be paid in full prior to delivery as we use a currier company who do not handle payments.
Do you offer any finance?
We do not offer any finance options at this time.
Do your prices include VAT?
Yes, all prices shown on this website include VAT.
Is it safe to order products from your website?
All orders are processed through Sage Pay, formally known as Protx, one of the largest and most respected card processes in the UK.
What is the process when my order is submitted?
When you submit your order, you will immediately receive a confirmation e-mail containing an order reference number. This should be quoted during any correspondence regarding your order. Shortly after, you will receive a further e-mail containing a PDF attachment. The PDF will contain the full details of your order, including the item(s) you have ordered and the delivery options you have chosen.
When you obtain my personal details, will you pass them onto any other company or third party?
1st4beds takes data protection VERY seriously. We can guarantee that your details will not be passed on to any third party and all personal data is stored in line with Security Metrics guidelines. Our internal computer network system is scanned on a quarterly basis to ensure these standards are kept in line with current practice and procedures.
Can I speak to one of your advisors and place my order via telephone?
Yes, if you would prefer to speak to one of our expert customer advisers for valuable advice, to feel reassured or to place an order, please feel free to contact us on 0191 385 2061. Customer service/after sales are open Monday to Friday between 9.30 and 4.30.
Can I track my order?
If you would like to find out the status of your current order, please e-mail or call our sales department 0191 385 2061 or on, where one of our advisors can tell you the current progress of your order.
What happens if the goods I receive are damaged?
If there is any noticeable external damage to your product packaging, please sign for the parcel as DAMAGED. This allows us to claim for the damage, and rearrange a new product to be dispatched to you. Without a damaged signature, we are unable to process a replacement.
Will you assemble my bed?
Unfortunately we do not offer an assembly service at this time due to the large volumes of beds we send out per day, we have to use an independent currier company.
Will you take away my old bed?
Unfortunately we do not take away any old beds or furniture.

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9/12/2012 17:00:00

Limited Time Offer

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